FAQ
You can enroll by visiting one of our Branches to complete the necessary forms. Our Member Service Representatives will personally assist with the steps to complete your enrollment. You may need to furnish additional information. Once completed, you will create your username, password, and security questions.
On the login screen, select “Forgot Username/Password.” You will be asked to go to your email. If you are unable to complete the reset, contact us directly and we can assist after verifying your identity for security purposes.
Your account may be locked after several unsuccessful login attempts or for security reasons. Simply use the password reset option or call the Credit Union so we can unlock your profile and ensure your account is secure.
Once logged in, your account dashboard will display all your Credit Union accounts with real-time balances. You can select any account to view recent transactions, pending items, cleared checks, or posted deposits.
You can transfer funds instantly between your Credit Union accounts through the “Transfers” or option. • Member-to-Member transfers require a secret code that will be given to the sender from the recipient. • External transfers to other banks or to pay bills – this feature is coming soon!
Yes. Our Online Banking system uses strong encryption, multi-factor authentication, automatic time-outs, and continuous security monitoring. We also recommend members use strong passwords, avoid public Wi-Fi for financial transactions, and keep their contact information updated so they are able to receive alerts.
After logging in, go to “Alerts,” or “Notifications,”. You may select from the options available to receive notifications. Alerts can be delivered through email, text message, or push notifications (if using the mobile app).
Go to “Bill Pay” and select “Add Payee.” Enter the company or individual you want to pay and their billing details. You can set one-time or recurring payments. Scheduled payments will show under the Bill Pay dashboard, and you can track when they are sent or delivered.
You should contact the Credit Union immediately. We can help secure your account, investigate the activity, and take appropriate steps such as closing your card, issuing a new one, or placing a temporary hold. You can also set real-time alerts to monitor future activity.
Online Banking works best on updated versions of major browsers such as Chrome, Edge, and Firefox. For mobile access, ensure you’re using the latest version of our Credit Union mobile app. Some features may not work correctly on outdated browsers or devices